Terms and conditions
José Jacinto Sucessores, Lda., makes its products available through the websites www.lojacolipo.com, which can only be purchased by the end consumer.
José Jacinto Sucessores, Lda reserves the right not to process orders received from users who are not “End Customers” or those who do not comply with the general sales conditions.
These general conditions and terms of sale regulate the offer, transmission and acceptance of orders placed between end customers of the Colipo online store and the company José Jacinto Sucessores, Lda.
The "Client" must provide José Jacinto Sucessores, Lda with a correct and complete email address or telephone number, and agrees to be contacted if necessary.
We reserve the right not to accept your order, or to cancel it even after automatic confirmation.
By sending the order form you accept the general sales conditions.
José Jacinto Sucessores, Lda may not process orders that do not have a sufficient guarantee of good collection; when orders are incomplete or incorrect, or the products ordered are no longer available. In the aforementioned cases, you will inform by email that the sales contract was not concluded and that José Jacinto Sucessores, Lda. did not proceed with the sale, specifying the reasons for this.
If an order has been placed and payment has been made for products that are no longer available, José Jacinto Sucessores, Lda. will refund the money paid for the unavailable items.
Right of non-acceptance of the order
José Jacinto Sucessores, Lda. reserves the right to refuse any order in the following situations, exempt from liability for any damages or costs:
* The product is no longer available/in stock (payments will be refunded);
* Billing information is not correct or verifiable;
* The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
* The transfer for payment of the order was not received by us within a period of business days after accepting your order;
* If we determine that the Customer is a minor;
* If we find that he is a reseller;
* There is an error in the price quote;
* Unable to deliver to the address provided.
Data verification
After receiving the order, we can carry out some checks on it before processing it.
Guarantees and Product Price Indication
Payment methods
You can find the available payment methods in the Information section of the website. We do not accept any other payment method than those mentioned. Please do not attempt to pay by any other means than specified. If you do so, we cannot be held responsible for lost payment or any other damages that may arise.
Order security
The Colipo online store uses the latest fraud protection technologies.
José Jacinto Sucessores, Lda. cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, recurring damages resulting from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or virus transmissions.
If you choose to pay by Bank Transfer, we will begin processing the order after we have received payment. This may take several days. Once 14 calendar days have passed after placing the order and if we have not received any payment, it will be cancelled. Payments can only be processed if the information used for billing can be verified.
Property reservation
José Jacinto Sucessores, Lda. retains ownership of the products until full payment has been received.
Pricing
The prices of products displayed on the website contain Added Value (VAT). Shipping fees apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information about shipping rates by country, see Shipping.
Prices are all quoted in euros. Please note that changing countries may have an influence on prices and also on transport costs.
Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted upon order confirmation. Please only transfer the exact amount specified in your order confirmation and make individual transfers per order.
Price changes
The prices of products presented on the website are subject to change. José Jacinto Sucessores, Lda. reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase. Except computer error
Pricing errors
Please note that even though the site is updated with extreme care, it is possible that the price information contains errors. José Jacinto Sucessores, Lda. is not committed to the offer and reserves the right to cancel your order if such an error occurs.
Quality and Warranty
José Jacinto Sucessores, Lda. does not sell second-hand products, which are defective or of lower quality than existing market standards.
The products offered for sale in the Colipo online store may not exactly correspond to the actual clothing in terms of image and colors, due to the Internet browser and monitor used.
If you decide to exercise the right to return purchased products, José Jacinto Sucessores, Lda. reserves the right not to accept the return of products without the corresponding label or seal or that have been altered from their original condition or damaged.
Shipping & Delivery
Delivery: where and when
We deliver products from Monday to Friday. We do not ship during the weekend and public holidays. We can only guarantee delivery of an order if the address is a residence or office located in one of the countries mentioned in the list of available countries. A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.
Delivery Times: 1 to 5 business days *
If you confirm your order on a business day before 12pm and pay with Paypal / Credit Card, your order will be shipped within 24h-96h (weekends and holidays are not considered business days). If you choose to pay by bank transfer, the shipping method is less efficient, as we will only ship after payment has been received. This may take between 5 to 7 days. José Jacinto Sucessores, Lda. cannot be held responsible for non-compliance, or delay, in fulfilling any obligation that is due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control (Event of Force Majeure - which includes any event, act or omission, beyond the reasonable control of the "Seller").
* We will attempt to deliver on time to the extent commercially reasonable. As a rule, we always proceed this way, however, we cannot guarantee timely delivery.
Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split delivery of the order, for example (but not limited to) if one part of the order is delayed or unavailable. In the event that we divide the order, the customer will be notified, by email, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.
Inspection upon delivery
Upon delivery, the customer must inspect the packaging to check for any damage. If the products are found to be damaged, the customer must not accept delivery of the order, which must be returned. José Jacinto Sucessores, Lda. will refund the amounts paid for the order as soon as the warehouse receives and completes the return process.
After receiving the order, it is important that the customer checks the products delivered within a period of 30 days, as José Jacinto Sucessores, Lda. considers that the customer has accepted the product(s) if they do not reject them within this period. .
Shipping Fees
Shipping fees apply per order. The exact price of each shipment depends on the country of delivery. For more details on shipping prices by country, please see the Shipping menu.
For countries outside the European Community (such as Brazil, USA, Russia, among others) all costs with customs fees will be borne by the customer.
Customs Fees
The buyer is responsible for any fees that may be charged upon delivery of the goods.
Free shipping
If the customer places an order whose value exceeds the minimum order value defined for their country or campaign, shipping will be done at no cost, that is, free of charge.
Returns & Cancellations
Order cancellation before shipping
The customer can cancel the order without any associated cost, as long as it has not yet been processed. If the customer places an order and wants to cancel it, they must first check the status of the order. However, the customer must contact our Customer Service and request the cancellation of their order. Only after this procedure is it possible for our Customer Service Department to request our warehouse to cancel the order. If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be sent to the customer who, if you maintain your intention to cancel the order, you must refuse to receive them. However, the customer can make a return according to the conditions and return rules mentioned below.
Returns and exchanges
It is possible to make a return 60 days after delivery, after this period Colipo reserves the right not to accept returns.
The Colipo Online Store does not accept direct product exchanges, we do refund the value of the items, so if you wish, you will have to make a new purchase with the size and color of the item you want.
If the purchased item is defective, you must return it, normally, you must indicate when submitting your return the reason and what is the defect in the item.
If our Quality Department certifies the defect or non-conformity of the item with what is presented in the online store, as reasons justifying the return, we will refund the entire amount paid for the item and we will not send a new one. article.
Submitting a return request in the Online Store is mandatory as otherwise we cannot process your return correctly, as well as refund the amount corresponding to your return.
How to make a return in the Online Store:
1. You must contact us by email ([email protected]).
2. You must mention your name, telephone number, order number.
3. If you wish, you can leave any additional information you find relevant in the comments box.
4. Submit.
How returns are processed after submission:
Place the item(s) inside the original packaging, or if you no longer have it, in a package suitable for safe transport. Sending the product in a packaging different from that in which it was received determines the Customer's exclusive responsibility for any damage caused to the product. You must send the items together with the invoice and send them via post to the address:
José Jacinto Sucessores, Lda.
Avenida Marquês de Pombal, lot 25 R/C Dto
2410-152 Leiria
The refund will be made within a maximum period of 15 working days from the date of receipt of the returned product, using the same payment method originally used.
All return shipping costs are the responsibility of the customer.
Once the return is approved, you will receive a confirmation email, and ensuring that it is made in perfect conditions and within the stipulated period - 30 days - you will receive the amount corresponding to the item returned in the same way you made your purchase.
Client support
For additional information, you can contact us via email at [email protected] or you can also do so by telephone at the following number +351 244 835 907 (call to the national landline network)*.
Available from Monday to Friday from 9:30 am to 1 pm and from 3 pm to 7 pm.
Conditions applicable to Promotional Codes (discounts)
When used in accordance with the established rules, a promotion code entitles the user to take advantage of a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The use of promotional codes for commercial purposes is not permitted.
Promotional codes may not be combined with other promotions or special offers.
Promotional codes are not exchangeable/exchangeable for money. José Jacinto Sucessores, Lda. has no obligation to reissue or refund promotional codes. However, if José Jacinto Sucessores, Lda. decides to reissue or refund a promotional code, it needs to have access to the initial promotional code. To do this, you must keep a copy of your promotional code, otherwise it cannot be reissued or replaced if lost. Without prejudice to any other rights, José Jacinto Sucessores, Lda. may have/has the right to immediately invalidate a promotional code if it has reason to suspect that it is being used: in violation of the aforementioned assumptions, for usurpation or in other cases where you have reasons to do so.
Availability
Fulfillment of all orders placed on the website is subject to availability. José Jacinto Sucessores, Lda. will try to ensure that all items offered for sale in the store are in stock. However, José Jacinto Sucessores, Lda. reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases, José Jacinto Sucessores, Lda. will inform the customer of this fact and refund the amount paid.
Responsibility
José Jacinto Sucessores, Lda. will only be responsible for damages suffered by the Customer in the event that such damages result from breaches attributable to the "Seller's" contractual obligations towards the customer, or in the event that the "Seller's" liability results from applicable legal law.
If the customer has suffered damages related to the activity of the website, the liability of José Jacinto Sucessores, Lda. will be limited to:
• Damage to products from the Colipo online store;
• Reasonable and verifiable costs incurred by the Customer to find the cause and amount of compensation attributable to the damage;
• The maximum reimbursement of the aforementioned compensation will be (if applicable) the price of the products in question.
José Jacinto Sucessores, Lda. cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. José Jacinto Sucessores, Lda. cannot be held responsible for damages suffered by the customer as a result of improper use of its products.
José Jacinto Sucessores, Lda. is not responsible for damages resulting from incorrect information on the website.
Personal data
By making a purchase at the online store www.lojacolipo.com, agreeing to the general sales conditions expressed here, the Customer is authorizing José Jacinto Sucessores, Lda. to use their email details for direct marketing purposes related to the normal functioning of your online business, as long as the Customer does not mention their refusal at the time of purchase. In accordance with Article 13-A, paragraph 3 of Law no. 46/2012, published in Diário da República, 1st Series - no. 167 - of August 29, 2012, The provisions of the previous paragraphs do not prevent the supplier of certain product or service that it has obtained from its customers, under the terms of the Personal Data Protection Law, in the context of the sale of a product or service, the respective electronic contact details, may use them for direct marketing purposes of its own products or services similar to those transacted, provided that it guarantees the customers in question, clearly and explicitly, the possibility of refusing, free of charge and easily, the use of such coordinates: a) At the time of their collection; and b) On the occasion of each message, when the customer has not initially refused such use.
Amendment of the General Conditions by José Jacinto Sucessores, Lda.
José Jacinto Sucessores, Lda. has the right to change the General Conditions at any time.
The customer is subject to the principles and terms in force at the date of their order, unless the law or competent authority imposes any change to them.
Information on the website
Although José Jacinto Sucessores, Lda. works on its website with great care, the information, texts, graphic documents, films, music and/or other services may contain errors or be incomplete or incorrect. José Jacinto Sucessores, Lda. cannot be held responsible for any damages resulting from the use (or inability to use) the website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of willful misconduct or negligence by part of José Jacinto Sucessores, Lda.
Site trademarks and copyrights
All brand names, product names and titles used on the website are registered trademarks or registered names of José Jacinto Sucessores, Lda. or registered trademarks and registered names of other holders. The website user/customer is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the holders.
Everything relating to the design, texts, documents, films, music and/or other services of the website, the selection and organization thereof, as well as the entire compilation of software (including apps) and all other materials on the website are the property of José Jacinto Sucessores, Lda. and its suppliers. Users/customers are only authorized to electronically copy and print portions of the site if this is necessary to place an order on the site or to use the site as a source for purchase. The user/client is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication. If the user/client intends to use information or materials from the website, they must obtain prior written authorization granted by José Jacinto Sucessores, Lda.
Applicable law
These general conditions and all emerging disputes that are related to these general conditions, including their validity, the use of the website or any purchase on it must be governed by Portuguese Law.
Online Dispute Resolution
In the event of a dispute, we inform you that the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or Online Consumer Dispute Resolution identified on the website https: //webgate.ec.europa.eu/odr.
The currently existing alternative dispute resolution entities are as follows:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Generic competence
Email: [email protected]
Web: http://www.arbitragemdeconsumo.org
Center for Information, Measurement and Arbitration of Consumer Conflicts in the Algarve
Geographic area covered - contracts concluded in the District of Faro
Email: [email protected]
Web: http://www.consumidoronline.pt/
Consumer Dispute Arbitration Center of the District of Coimbra
Geographic area covered - contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Email: [email protected]
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center
Geographic area of coverage - contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Email: [email protected] / [email protected]
Web: http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographic area of coverage - contracts celebrated in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Email: [email protected]
Web: http://www.cicap.pt
Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Geographic area of coverage - contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela .
Email: [email protected]
Web: http://www.triave.pt
CIAB – Center for Information, Arbitration and Consumer Conflicts
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: [email protected]
Web: http://www.ciab.pt
Madeira Consumer Dispute Arbitration Center
Email: [email protected]
Web: http://www.srrh.gov-madeira.pt
José Jacinto Sucessores, Lda.
Rua Comandante João Belo, nº10
2400-159 Leiria
Portugal
PT50 500 157 170